NOTICE (Corona Virus);
DUE TO OUR CURRENT WAIT TIMES, WE ARE ONLY ACCEPTING DOG CLIENTS THAT HAVE BEEN PROFESSIONALLY GROOMED IN THE LAST 3 MONTHS
Cats & Puppies do not have to meet this requirement.
FUTURE POLICIES (June 1, 2020 & forward)
In an attempt to remain open during this difficult time, the following restrictions will be in place;
When you drop off, there are also signs posted on where to go and what to do…
The long/short of it:
All drop offs and pick ups will take place in one location. We have a walk-in kennel set up outside of the salon.
PLEASE SANITIZE YOUR HANDS PRIOR TO TOUCHING THE KENNEL. PLEASE WIPE DOWN THE KENNEL LATCH AND GATE WITH PROVIDED WIPES.
For Drop Off: You will walk into the kennel with your dog, and take off their leash and collar (to take home with you). Place your dog inside the smaller crate within the kennel. Cats in crates, will still be placed inside the kennel (remaining in their crate). Once you have exited and the door behind you is safely latched, we’ll use our leash to take your dog from the kennel and into the salon for their groom.
For Pick Up (Please arrive at your designated pick up time!): We will be looking for you! (We will be as expeditious as possible!) We will unleash and send your dog into the kennel, where you can put on their collar and leash, and then you’re all set!
The idea behind all of this is to have no contact between staff and customers, so we are able to fully abide by social distancing.
A couple things to note:
1) Please watch your step going in/out of the walk-in kennel. It has a bar across the bottom, so we don’t want anyone to trip!
2) During the drop off, you will be stepping out of the kennel while your dog is secured inside. Please use caution that they don’t try to follow you out and get loose! We know they are going to be excited to get inside, and we will also be distracting them on our end so they don’t see you leave. But, it’s worth mentioning just so everyone uses caution.
3) Please help us “keep the line moving”, as we will only be able to do one dog at a time. We will try to be as quick and efficient as possible for you, but allow a little extra time for drop offs and pick ups, and please practice safe social distance (6 ft minimum) as you wait for your turn.
4) We realize this protocol doesn’t allow much time for conversation, so if you have any questions for us, please let us know prior to your groom either via email, facebook messenger or phone.
Drop Off & Pick Up Hours: Our building will temporarily remain closed to [human] customers.
Payments and Reservations
All payments will be done online (through square invoice) and must be paid prior to the completion of your pet's groom. Future appointments can be made online only or by calling the salon.
If you are sick, been around others that have been sick or you are not practicing social distancing PLEASE DO NOT SCHEDULE!
Thank you for your business!
NEW FALL Hours:
WE ARE BY APPOINTMENT ONLY & DO NOT ACCEPT WALK INS.
Monday 9:00-6pm
Tuesday 9:00-5pm (quiet day; CATS ONLY 12-5)
Wednesday CLOSED
Thursday 9:00-4pm (quiet day)
Friday 9:00-6:30pm
WE ARE BY APPOINTMENT ONLY & DO NOT ACCEPT WALK INS.
Monday 9:00-6pm
Tuesday 9:00-5pm (quiet day; CATS ONLY 12-5)
Wednesday CLOSED
Thursday 9:00-4pm (quiet day)
Friday 9:00-6:30pm
We now offer 123Pet's online scheduling service, where you can choose your own day/time without requesting one from us. If you do not find an appointment within 1 week of your desired time please call the salon and we may be able to overlap on our end :)
CATS ONLY Tuesday 12-5.
Quiet Days for puppies, aggressive, anxious or medically needy dogs Tuesday & Thursday.
Tuesday & Thursday "Quiet Day" Appointments are reserved for medically needy, dog aggressive, sedated dogs or cats (including puppy's first 3 visits). IF YOUR PET DOESN'T MEET THIS CRITERIA PLEASE SCHEDULE ON A MONDAY, WEDNESDAY OR FRIDAY.
IF YOUR PET IS MATTED OR TANGLED PLEASE ADD THE DEMATTING SERVICE TO YOUR APPOINTMENT & MENTION IN THE APPOINTMENT NOTES!
*Proof of rabies vaccination paperwork is required for all appointments.*
EFFECTIVE April 2013; Pauly's will be charging a $20 no show and/or 50% of your scheduled groom fee (WHICHEVER IS GREATER) with less than 48 hour cancellation or no show, which will need to be paid before any further services are rendered. The second time you will be charged 100% of the service before services are rendered. The third time we will cease to do business with you." Also, if a client is 20+ minutes late for their scheduled appointment, you forfeit your appointment and will have to be rescheduled. Our grooming time and our scheduled clients time is very valuable. We do offer confirmation appointment texts 3 day prior and the day prior to the appointment, so no-shows shouldn't happen.
Thank you for your understanding.
Thank you for your understanding.